Building Trust | Trust and Verify in Project Management

building trust

Building trust is an unwritten task that project managers face as they go about their duties. The tricky challenge is to base trust on hard evidence and not just the idea that someone is trustworthy.

According to George Pitagorsky, project managers “trust and verify”  by basing their trust on “clearly stated agreements, concrete, measurable results and past performance.” Promises and wishful thinking should not be the basis for how projects are managed.

Trust occurs at all levels of the project. Mr. Pitagorsky notes that sponsors and stakeholders trust the Project Manager to deliver their demands. The Project Manager in turn must earn and maintain the trust of the project team, functional managers and the sponsors and executives.

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Source: PM Times

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